Production Support

Caixa Mágica Software; Lisboa; On-site; EUR 40,000 - 64,000; Full time

Benefits offered by this job

Health and life insurance

Tech equipment + SIM card

Job summary

Caixa Mágica Software seeks a Production Support Engineer to own global incident response and production deliveries. You will monitor, troubleshoot, and optimize multi-tier environments, collaborating with cross-functional teams to restore services quickly and efficiently.

The role requires on-call availability and a willingness to learn across technologies, with a focus on ITIL practices and proactive problem management.

Qualifications

• Experience with system administration on Windows and Linux/Unix.
• Knowledge of IIS, .NET, WCF, WebLogic, Apache, Tomcat, Java EE, Nginx.
• Familiarity with monitoring and scheduling tools (Geneos, Dynatrace, Grafana, Prometheus, Dollar Universe).
• Scripting and automation skills (Python, Shell, SQL; Ansible/Terraform).
• ITIL incident/problem/change management experience; strong production process awareness.
• Experience with SQL Server and Oracle databases.

Responsibilities

• Pro-actively monitor and improve availability and performance of production environments.
• Provide escalation coverage in a Follow The Sun model.
• Manage production application capacity and conduct deployments.
• Customize production tools, backups, scheduling, and automation.
• Communicate performance feedback and propose capacity improvements.

Skills

System administration

Incident management

ITIL knowledge

Scripting (Python, Shell, SQL)

Tools

Windows

Linux/Unix

IIS

.NET

WCF

WebLogic

Apache

Tomcat

Java EE

Nginx

Geneos

Dynatrace

Grafana

Prometheus

Dollar Universe

Ansible

Terraform

SQL Server

Oracle

Job description

One of the biggest banks in the European Union is seeking a Production Support. The profile will be responsible globally for technical support and project deliveries. The Production Engineer will be part of a multi-disciplined team, providing support to the production elements of the applications. The role is centered on technical application support and requires a wide range of technical skills. The Production Engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential. As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.

What will you do?

• Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)
• Provide escalation coverage in the “Follow The Sun” support model
• Pro-actively manage the capacity of production applications
• Customize production tools (monitoring, batch scheduling, backups, deployment tools, automation)
• Provide feedback and propose solutions to management on performance and capacity

What are we looking for?

• Experience with System administration – experience on Windows and Linux/Unix systems : IIS, .NET, WCF, Weblogic Application Server, Apache, Tomcat, Java EE, Nginx
• Experience with Monitoring & Scheduling – experience of some of the following preferable: Geneos, Dynatrace, Grafana, Prometheus & DollarUniverse
• Experience with Scripting (Python, Shell, SQL....) and development skills for administration, monitoring and support tools. Practice on Ansible / Terraform automation
• Appreciation of production processes, including change and release management; incident and problem management skills, with knowledge of ITIL
• Experience with Databases – SQL Server and Oracle

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.