Principal Learning Coordinator

Vector Synergy; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Job summary

Mycompas in Lisbon provides 1st line support to training coordinators, instructors, and students from NATO and National organizations. You will develop timely solutions to emerging challenges and advise on course iterations based on requirements and learning-solution alignment.

Daily coordination of course iterations is expected, ensuring alignment with the Academy schedule and making adjustments as required.

Qualifications

• Experience with enterprise systems (TMS, EBA, ERP/financial tools) and data entry.
• Customer service experience communicating with diverse stakeholders.
• Ability to manage multiple demands in a fast-changing environment.

Responsibilities

• Provide 1st line support to training coordinators, instructors and students from NATO and National organizations, delivering timely solutions.
• Advise on course iteration requests and scheduling, gathering requirements and identifying appropriate learning solutions.
• Coordinate course iterations on a daily basis, align with the Academy schedule or adjust as required.

Skills

Enterprise systems

TMS

EBA

ERP/financial tools

Job description

• Experience and proficiency with enterprise systems (e.g., TMS, EBA, ERP/financial tools), including data entry, record management, and basic financial processing) ;
• Proven customer service experience communicating with customers, internal staff, external entities and stakeholders ;
• Proven ability to manage multiple and competing demands and a rapidly changing environment.

Duties/role:

• Providing 1st line support to training coordinators, instructors and students from over 80 NATO and National organizations and entities, developing timely solutions to emerging challenges, as required ;
• Advising training coordinators, instructors, and leadership regarding course iteration requests and scheduling, to include gathering requirements and identifying appropriate existing or tailored learning solutions ;
• Coordinating course iterations on a daily basis, adhering to the Academy schedule or adjusting, as required.