C005453 Principal Learning Coordinator (NS) - THU 8 Oct

EMW; Oeiras; Presencial; EUR 2 755 000 - 4 339 000; Tempo integral

Resumo da oferta

EMW requires a Principal Learning Coordinator to oversee the execution of training programs at the NCI Academy in Oeiras. The role focuses on coordinating course iterations, scheduling resources, and providing technical support to instructors and learners across NATO and national entities.

Fluent English, NATO SECRET clearance, and 3+ years in education/training environments are essential. The role is on-site in Oeiras with full-time commitment and involvement in course management and reporting.

Qualificações

• 3+ years in an Education/Training facility or NATO/intl organization training dept.
• Experience managing complex scheduling and resource allocation.
• Proficiency with enterprise systems (TMS, EBA, ERP/financial tools).
• Strong customer service and stakeholder communication.

Responsabilidades

• Provide 1st line support to training coordinators, instructors and students from over 80 NATO and National organizations.
• Advise on course iteration requests and scheduling; gather requirements and identify learning solutions.
• Coordinate course iterations daily aligned with the Academy schedule.
• Provide real-life and technical support to instructors and students in Oeiras and remote locations.

Conhecimentos

Scheduling

Education coordination

English proficiency

Customer service

NATO SECRET clearance

Formação académica

Experience in Education/Training facility

Ferramentas

TMS

EBA

ERP/financial tools

Learning Management Systems (LMS)

Descrição da oferta de emprego

Deadline Date: Thursday 8 October 2026
Requirement: Principal Learning Coordinator
Location: Oeiras, PT
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 270
Required Start Date: 2 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of the Chief Learning Coordinator and as part of the Academy Learning Coordination Team, the incumbent will perform the following duties:

• Provide 1st line support to training coordinators, instructors and students from over 80 NATO and National organizations and entities, developing timely solutions to emerging challenges, as required
• Advise training coordinators, instructors, and leadership regarding course iteration requests and scheduling, to include gathering requirements and identifying appropriate existing or tailored learning solutions
• Coordinate course iterations on a daily basis, adhering to the Academy schedule or adjusting, as required
• Coordinate real-life and technical support to instructors and students for course iterations in Oeiras and remote locations (eg., access, classroom booking and configuration, audio / visual and network services, security, building-facilities)
• Administer course iteration scheduling, resources, and funding in the NCI Academy Training Management System (TMS) and NCIA Enterprise Business Applications (EBA), ensuring timeliness and data quality
• Participate in the planning and overall management of the NCI Academy course iteration schedule
• Be prepared to coordinate events, including real-life and technical support (eg., conferences, symposiums, workshops, visits)
• Be prepared to contribute towards the development and administration of the NCI Academy Cyberspace Learning Catalogue
• Be prepared to onboard instructors and in-process students or event participants
• Perform other duties as may be required

Requirements

• The candidate has a NATO SECRET security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract
• Fluent in English and must be able to read and write technical and user documentation
• A minimum of 3 years of progressively responsible experience in an Education or Training facility or in the training department of a NATO command or international organization
• Experience managing complex scheduling and allocation of resources, preferably in an academic or training setting or similar environment
• Experience and proficiency with enterprise systems (e.g., TMS, EBA, ERP/financial tools), including data entry, record management, and basic financial processing)
• Proven customer service experience communicating with customers, internal staff, external entities and stakeholders
• Proven ability to manage multiple and competing demands and a rapidly changing environment
• Strong administrative and organizational skills, with proven experience managing logistics, scheduling, and high-volume operational tasks
• Familiarity with E-ITEP or comparable Learning Management Systems (LMS), including the ability to manage, upload, and maintain course and schedule data
• Solid reporting and data management skills, including the ability to prepare reports on course iterations and course plans, and to perform data downloads and bulk uploads in training management systems