Premium Dutch-Speaking Support Specialist (On-site Lisbon)

Boeva Tech; Lisboa; On-site; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Base salary €1,450/month

Performance bonus up to €100/month

Language bonus €150/month

On-site in Sete Rios, Lisbon

Onboarding and training

Job summary

Boeva Tech in Lisbon, Portugal, is hiring a Dutch-speaking Customer Support Specialist to support a premium coffee ecosystem. The role covers orders, subscriptions, deliveries, and premium service inquiries, with a calm, brand-focused environment.

On-site position with onboarding and training on premium products and systems. Perfect for someone who values quality service over volume and thrives in a structured workflow.

Qualifications

• Fluent Dutch (C1/C2) mandatory.
• Good English skills (B1+ preferred).
• Experience in customer support, e-commerce, or service roles is an advantage.
• Interest in premium products or lifestyle brands is a strong plus.
• Strong communication skills and customer empathy.
• Ability to follow structured processes and maintain attention to detail.
• Calm, solution-oriented mindset.

Responsibilities

• Handle inbound customer requests via phone, email, and chat in Dutch.
• Support customers with coffee machine setup, usage, and troubleshooting.
• Manage orders, subscriptions, deliveries, and account updates.
• Assist with product information and premium service inquiries.
• Coordinate with logistics and technical teams when needed.
• Ensure accurate documentation of all customer interactions.
• Provide a smooth, high-quality customer journey aligned with brand standards.
• Work within structured processes and CRM systems.

Skills

Dutch (C1/C2)

English (B1+)

Customer support

E-commerce experience

Communication skills

Attention to detail

Calm, solution-oriented mindset

Tools

CRM systems

Job description

Boeva Tech in Lisbon, Portugal, is hiring a Dutch-speaking Customer Support Specialist to support a premium coffee ecosystem. The role covers orders, subscriptions, deliveries, and premium service inquiries, with a calm, brand-focused environment.

On-site position with onboarding and training on premium products and systems. Perfect for someone who values quality service over volume and thrives in a structured workflow.