Dutch-Speaking Premium Coffee Support Specialist (Lisbon On-site)
Boeva Tech
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Benefits offered by this job
Job summary
Boeva Tech in Lisbon is seeking a Dutch-speaking Customer Support Specialist to join a premium coffee lifestyle brand. You will handle inquiries about coffee machines, orders, subscriptions, and deliveries, using structured workflows in a calm, brand-focused environment.
You will communicate in Dutch (C1/C2) and English (B1+), work on-site at Sete Rios, and collaborate with logistics and technical teams. The role emphasizes quality service over speed, with onboarding and ongoing training to
Qualifications
- Fluent Dutch (C1/C2) mandatory.
- Good English skills (B1+ preferred).
- Experience in customer support, e-commerce, or service roles is an advantage.
- Interest in premium products or lifestyle brands is a strong plus.
Responsibilities
- Handle inbound customer requests via phone, email, and chat in Dutch.
- Support customers with coffee machine setup, usage, and troubleshooting.
- Manage orders, subscriptions, deliveries, and account updates.
- Assist with product information and premium service inquiries.
- Coordinate with logistics and technical teams when needed.
- Ensure accurate documentation of all customer interactions.
- Provide a smooth, high-quality customer journey aligned with brand standards.
- Work within structured processes and CRM systems.
Skills
Tools
Job description
Boeva Tech in Lisbon is seeking a Dutch-speaking Customer Support Specialist to join a premium coffee lifestyle brand. You will handle inquiries about coffee machines, orders, subscriptions, and deliveries, using structured workflows in a calm, brand-focused environment.
You will communicate in Dutch (C1/C2) and English (B1+), work on-site at Sete Rios, and collaborate with logistics and technical teams. The role emphasizes quality service over speed, with onboarding and ongoing training to
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