Customer Support Specialist – Premium Coffee Brand (Dutch Market)

Business Intelligence Sales Consultants; Lisboa; On-site; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Language bonus

On-site Lisbon location

Job summary

Business Intelligence Sales Consultants is seeking a Dutch-speaking Customer Support Specialist in Lisbon, Portugal, on-site at Sete Rios. You will handle inbound Dutch requests across phone, email, and chat, assisting with coffee machines, orders, subscriptions, and deliveries while maintaining brand standards.

The role emphasizes a calm, premium environment with structured workflows, requiring strong communication and empathy.

Qualifications

• Dutch language fluency is mandatory (C1/C2).
• English skills at B1+ level preferred.
• Experience in customer support, e-commerce, or service roles is an advantage.

Responsibilities

• Handle inbound customer requests via phone, email, and chat in Dutch.
• Support customers with coffee machine setup, usage, and troubleshooting.
• Manage orders, subscriptions, deliveries, and account updates.
• Assist with product information and premium service inquiries.
• Coordinate with logistics and technical teams when needed.
• Ensure accurate documentation of all customer interactions.
• Provide a smooth, high-quality customer journey aligned with brand standards.
• Work within structured processes and CRM systems.

Skills

Dutch (C1/C2)

English (B1+)

Customer support experience

Job description

Lisbon, Portugal | On-site – Sete Rios
Start Date: 22 October

We are hiring a Dutch-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This is not a traditional call center role — you will support a high-end coffee experience ecosystem, including premium coffee machines, orders, subscriptions, and delivery coordination.

This position is ideal for someone who enjoys structured customer support in a calm, premium environment, where quality of service matters more than volume or pressure.

About The Brand & Environment

You will be part of a premium coffee and coffee machine ecosystem, supporting customers who value quality products, smooth service, and personalized assistance.

Unlike high-pressure telecom or utility support environments, this role offers a more balanced and customer-focused experience, with structured workflows and a strong brand reputation for excellence.

What You Will Do

• Handle inbound customer requests via phone, email, and chat in Dutch
• Support customers with coffee machine setup, usage, and troubleshooting
• Manage orders, subscriptions, deliveries, and account updates
• Assist with product information and premium service inquiries
• Coordinate with logistics and technical teams when needed
• Ensure accurate documentation of all customer interactions
• Provide a smooth, high-quality customer journey aligned with brand standards
• Work within structured processes and CRM systems

What We Are Looking For

• Fluent Dutch (C1/C2 mandatory)
• Good English skills (B1+ preferred)
• Experience in customer support, e-commerce, or service roles is an advantage
• Interest in premium products or lifestyle brands is a strong plus
• Strong communication skills and customer empathy
• Ability to follow structured processes and maintain attention to detail
• Calm, solution-oriented mindset

Offer Package

• Base Salary: €1,450/month
• Performance Bonus: up to €100/month
• Language Bonus: €150/month
• Work Location: On-site, Sete Rios, Lisbon
• Full onboarding and training on premium products & systems
• International and brand-focused work environment
• Stable project with long-term growth potential

Working Hours

07:00 – 16:00

Monday to Friday