Premium Automotive Customer Care Specialist - UK

Tdcx; Viseu; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical coverage

Insurance and social security

World-class workspaces

Learning and development plans

Positive work culture

Flexible working arrangements

Direct public transport links

Zusammenfassung

TDCX in Portalegre, Portugal hires a Customer Care Specialist for the UK market to deliver outstanding, personal support across pre-sale and post-sale journeys for a premium automotive brand.

You will handle inquiries by phone, email, chat and social media, resolve issues, and collaborate with internal teams to improve processes and customer experience.

Native English, customer-facing experience, empathy, and a proactive mindset are essential for success in this role.

Qualifikationen

• Native-level British English is essential for the role.
• Experience in customer care or similar customer-facing roles.
• Strong empathy, problem-solving, and collaboration skills.

Aufgaben

• Handle inquiries via phone, email, chat and social media with empathy and clear solutions.
• Take ownership and resolve complaints to meet KPIs and SLAs.
• Assist with lead generation, follow-up, and cross-functional process improvements.
• Develop product and service knowledge to explain concepts clearly.

Kenntnisse

British English

Customer care

Communication

Empathy

Tools

CRM systems

Jobbeschreibung

TDCX in Portalegre, Portugal hires a Customer Care Specialist for the UK market to deliver outstanding, personal support across pre-sale and post-sale journeys for a premium automotive brand.

You will handle inquiries by phone, email, chat and social media, resolve issues, and collaborate with internal teams to improve processes and customer experience.

Native English, customer-facing experience, empathy, and a proactive mindset are essential for success in this role.