Customer Care Specialist-Uk Market

Tdcx; Viseu; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Insurance and social security

World-class workspaces

Learning and development plans

Positive work culture

Flexible working arrangements

Direct public transport links

Job summary

TDCX in Portalegre, Portugal hires a Customer Care Specialist for the UK market to deliver outstanding, personal support across pre-sale and post-sale journeys for a premium automotive brand.

You will handle inquiries by phone, email, chat and social media, resolve issues, and collaborate with internal teams to improve processes and customer experience.

Native English, customer-facing experience, empathy, and a proactive mindset are essential for success in this role.

Qualifications

• Native-level British English is essential for the role.
• Experience in customer care or similar customer-facing roles.
• Strong empathy, problem-solving, and collaboration skills.

Responsibilities

• Handle inquiries via phone, email, chat and social media with empathy and clear solutions.
• Take ownership and resolve complaints to meet KPIs and SLAs.
• Assist with lead generation, follow-up, and cross-functional process improvements.
• Develop product and service knowledge to explain concepts clearly.

Skills

British English

Customer care

Communication

Empathy

Tools

CRM systems

Job description

Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive work culture that enables your future Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards What is your mission? As a Customer Care Specialist for the UK market, you will support a leading premium automotive company, delivering an outstanding and personal customer experience throughout the shopping and ownership journey. Acting as a brand ambassador, you will build strong relationships with consumers and ensure every interaction reflects the standards and values of a premium automotive brand.

Your responsibilities will include:

Support consumers primarily via phone, as well as email, chat and social media, across pre-sale and post-sale enquiries. Take ownership of customer enquiries, concerns and complaints, providing clear, empathetic and effective solutions through to resolution.- Manage lead generation, delegation and follow-up, ensuring opportunities are effectively utilized. Prioritize and escal... Collaborate with internal stakeholders to identify and recommend improvements to processes, efficiency and the overall customer experience.

Meet agreed quality standards, KPIs and SLAs while consistently delivering a premium customer experience. Perform other duties assigned by management in support of TDCX's operational and Quality Management System requirements. Develop strong product and service knowledge to understand customer needs and communicate brand, business and technical concepts in a simple way.

Who are we looking for?

Native-level British English is essential for this role, with excellent spoken communication skills and the ability to communicate naturally and confidently with customers in the UK market.

Previous experience in customer care, customer service or a similar customer-facing role, ideally within a sales-oriented or premium brand environment. Experience in complaint handling and/or CRM systems is an advantage. A genuinely customer-focused mindset, with strong empathy, emotional maturity and a passion for delivering excellent experiences. A curious listener and problem solver who takes ownership and works effectively both independently and as part of a team.

Action-oriented and results-focused, with the ability to adapt to different customers and situations in a fast-paced, dynamic environment. Passion for people is important;
passion for cars is a bonus. About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries.

These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

For more information, please visit Job Segment: Brand Ambassador, CRM, BPO, Quality Manager, Marketing, Customer Service, Technology, Operations, Quality

Customer Care Specialist-Uk Market Portalegre, Portuguese Republic, PT