Portuguese-Speaking Support Agent - Greece Relocation

Next Job Abroad; Lisboa; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Healthcare benefits

Fully paid training

Social events

Language courses

Job summary

Next Job Abroad presents an opportunity to join the JTI Customer Experts team as the primary contact for Portuguese-speaking customers. Based in Greece, this role requires handling inquiries via phone, email and chat, delivering exceptional service while supporting customers from Athens offices.

Relocation is provided, with a competitive monthly salary plus two extra salaries per year, healthcare coverage, and training opportunities in a global brand environment.

Qualifications

• Fluency in Portuguese.
• Strong command of English, both written and spoken.
• Previous experience in customer support or care.
• Excellent communication skills.
• Problem-solving mindset and sense of ownership.
• Tech-savviness and willingness to learn.
• EU work eligibility at the time of application.

Responsibilities

• Serve as the main point of contact for customer requests, representing one of the world's leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client's products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience

Skills

Communication

Customer focus

Problem solving

Ownership

Tech savvy

Job description

Next Job Abroad presents an opportunity to join the JTI Customer Experts team as the primary contact for Portuguese-speaking customers. Based in Greece, this role requires handling inquiries via phone, email and chat, delivering exceptional service while supporting customers from Athens offices.

Relocation is provided, with a competitive monthly salary plus two extra salaries per year, healthcare coverage, and training opportunities in a global brand environment.