Portuguese Customer Care/Tech Support in Athens,Greece (Relocation)

Cross Border Talents; Évora; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Attractive salary paid 14 times a year

Paid training

Salary paid 14x per year

Job summary

An international recruitment agency is seeking a fluent Portuguese speaker for customer service and technical support roles in Athens, Greece. Relocation support is provided. Responsibilities include responding to inquiries and resolving issues efficiently. The ideal candidate should have customer service experience and strong communication skills. Training is included to ensure success in the role.

Qualifications

• Must be fluent in Portuguese and possess strong communication skills.
• Experience in customer service or tech support is a plus.
• Ability to manage customer inquiries with professionalism.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide accurate information and resolve issues.
• Document customer interactions and maintain records.
• Document customer interactions and maintain up-to-date records in the system.
• Follow company guidelines and policies to handle sensitive information securely.
• Participate in training sessions and stay updated on product knowledge and processes.
• Meet individual and team performance targets, including quality and productivity metrics.

Skills

Fluent or native Portuguese speaker

Customer service skills

Technical support experience

Communication skills

Tools

CRM software

Job description

Overview

Portuguese Customer Care/Tech Support in Athens, Greece (Relocation)

Cross Border Talents is hiring for the roles of Portuguese-Speaking Customer Service & Technical Support Roles in Athens, Greece! Relocation support is offered.

About the job

Are you a fluent or native Portuguese speaker looking for a change of scenery (with relocation provided)? How about an exciting career opportunity in Greece? Join our client\'s team and provide exceptional customer service or technical support for world-leading brands!

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information and resolve issues efficiently to ensure customer satisfaction.
• Escalate complex problems to appropriate teams while maintaining customer communication.
• Document customer interactions and maintain up-to-date records in the system.
• Follow company guidelines and policies to handle sensitive information securely.
• Participate in training sessions and stay updated on product knowledge and company processes.
• Meet individual and team performance targets, including quality and productivity metrics.

Work setup

Options for onsite or remote roles in Athens, depending on the project.

Training

Paid initial training of varying duration to prepare you for success.

Benefits / What\'s Offered

What\'s Offered:

• - Attractive Salary: Paid 14 times per year.