Portuguese-Speaking Customer Support Specialist - EU Relocation

Next Job Abroad; Porto; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation support

Health benefits

Fully paid training

Social activities

Greek language courses

Great Place to Work certification

Job summary

Next Job Abroad collaborates with JTI Customer Experts to support customers from Athens, Greece. You will be the primary contact for inquiries about tobacco products, handling phone, email, and chat conversations to ensure a smooth customer experience.

The role offers relocation assistance and aims to build a diverse, international career. Ideal candidates are fluent in Portuguese, strong in English, with prior customer support experience, excellent communication skills, and a proactive

Qualifications

• Fluency in Portuguese required.
• Strong English communication skills.
• Experience in customer support is a plus.
• Excellent communication abilities are essential.
• Problem-solving mindset and ownership are valued.
• Tech-savviness and willingness to learn are important.
• EU work eligibility at time of application required.

Responsibilities

• Serve as the main point of contact for customer requests, representing one of the world\'s leading tobacco companies.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client\'s products.
• Resolve issues professionally and efficiently as they arise.
• Aim to turn every interaction into a positive customer experience.

Skills

Portuguese fluency

English proficiency

Customer support experience

Communication skills

Problem solving

Ownership mindset

Tech-savvy

EU work eligibility

Job description

Next Job Abroad collaborates with JTI Customer Experts to support customers from Athens, Greece. You will be the primary contact for inquiries about tobacco products, handling phone, email, and chat conversations to ensure a smooth customer experience.

The role offers relocation assistance and aims to build a diverse, international career. Ideal candidates are fluent in Portuguese, strong in English, with prior customer support experience, excellent communication skills, and a proactive