Portuguese Customer Care/Tech Support in Athens,Greece (Relocation)

Cross Border Talents; Coimbra; Vor Ort; EUR 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Relocation support

Paid training

Attractive salary structure

Onsite or remote options

Zusammenfassung

A recruitment agency for international talent is seeking fluent Portuguese speakers for customer service and technical support roles in Athens, Greece. The position offers relocation support, training, and a competitive salary paid 14 times a year. Candidates will assist with customer inquiries and ensure issues are resolved efficiently in a professional manner.

Qualifikationen

• Fluent or native Portuguese speaker.
• Experience in customer service preferred.
• Ability to handle customer complaints and provide solutions.

Aufgaben

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information to ensure customer satisfaction.
• Document customer interactions and resolve issues efficiently.
• Document customer interactions and maintain up-to-date records in the system.
• Follow company guidelines and policies to handle sensitive information securely.
• Participate in training sessions and stay updated on product knowledge and company processes.
• Meet individual and team performance targets, including quality and productivity metrics.

Kenntnisse

Fluent Portuguese

Customer service skills

Problem-solving

Tools

CRM software

Jobbeschreibung

Overview

Portuguese Customer Care/Tech Support in Athens, Greece (Relocation)

Cross Border Talents is hiring for the roles of Portuguese-Speaking Customer Service & Technical Support Roles in Athens, Greece! Relocation support is offered.

Are you a fluent or native Portuguese speaker looking for a change of scenery (with relocation provided)? How about an exciting career opportunity in Greece? Join our client's team and provide exceptional customer service or technical support for world-leading brands!

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information and resolve issues efficiently to ensure customer satisfaction.
• Escalate complex problems to appropriate teams while maintaining customer communication.
• Document customer interactions and maintain up-to-date records in the system.
• Follow company guidelines and policies to handle sensitive information securely.
• Participate in training sessions and stay updated on product knowledge and company processes.
• Meet individual and team performance targets, including quality and productivity metrics.

Work Setup

Options for onsite or remote roles in Athens, depending on the project.

Training

Paid initial training of varying duration to prepare you for success.

What's Offered

• Attractive Salary: Paid 14 times per year.