Portuguese-Speaking Customer Support Pro

Mercier Consultancy Md; Porto; On-site; EUR 20,000 - 36,000; Full time

Benefits offered by this job

Relocation package (flight, transfer,

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Portuguese-speaking Customer Support Specialist to join a dynamic international team. You will handle customer inquiries via phone, email, and live chat, delivering professional and empathetic service to clients across Europe.

The role includes training, a relocation package (flight, transfer, hotel), and a monthly bonus based on performance. English proficiency and a customer-focused mindset are essential, with a drive to grow a career in

Qualifications

• Native or fluent Portuguese (spoken and written).
• Proficiency in English for effective team communication.

Responsibilities

• Deliver professional and empathetic support to customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues efficiently to ensure high customer satisfaction.
• Maintain detailed and accurate records of client interactions within our internal CRM systems.
• Contribute to continuous improvement of the Customer Support Services team by sharing insights and feedback.
• Collaborate with cross-functional departments to address service trends and improve user experience.

Skills

Portuguese fluency

English communication

Customer support

Tools

CRM software

Job description

Mercier Consultancy Group in Bulgaria is seeking a Portuguese-speaking Customer Support Specialist to join a dynamic international team. You will handle customer inquiries via phone, email, and live chat, delivering professional and empathetic service to clients across Europe.

The role includes training, a relocation package (flight, transfer, hotel), and a monthly bonus based on performance. English proficiency and a customer-focused mindset are essential, with a drive to grow a career in