Portuguese-Speaking Customer Expert — Athens Relocation

Mercier Consultancy MD; Porto; On-site; EUR 18,000 - 36,000; Full time

Benefits offered by this job

Competitive Monthly Salary

13th & 14th salaries

Monthly Performance Bonus

Fully Paid Training

Health Insurance

Relocation package

Global team experience

Job summary

Mercier Consultancy Group seeks Portuguese-speaking Customer Experts for a leading messaging app in Greece. The role involves handling user inquiries, safeguarding platform safety, and delivering high-quality support within an international team.

Relocation to Athens is required. A competitive package, training, health coverage, and relocation assistance accompany the position in the vibrant Greek market.

Qualifications

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to collaborate within our international team.
• Experience in social media, customer service, or digital communications is highly valued.
• Strong empathy, patience, and excellent written communication skills.
• Valid EU passport or a valid work permit for Greece.
• Commitment to relocating to Athens for this career-defining opportunity.

Responsibilities

• Provide high-quality support to users of a leading global messaging app within the Social Media sector
• Manage daily inquiries through various digital channels, ensuring user satisfaction and platform safety
• Monitor and analyze social media trends to improve user experience and engagement
• Resolve technical and non-technical issues with efficiency and a professional, brand-aligned tone
• Maintain comprehensive knowledge of the messaging platform’s features and updates
• Collaborate with international teams to ensure seamless service delivery across different time zones
• Contribute to the continuous improvement of customer support workflows and communication standards

Skills

Portuguese fluency

English proficiency

Customer service

Social media experience

Job description

Mercier Consultancy Group seeks Portuguese-speaking Customer Experts for a leading messaging app in Greece. The role involves handling user inquiries, safeguarding platform safety, and delivering high-quality support within an international team.

Relocation to Athens is required. A competitive package, training, health coverage, and relocation assistance accompany the position in the vibrant Greek market.