Portuguese-Speaking IT Support Specialist — Athens

Mercier Consultancy MD; Portugal; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Fully Paid Training

13th & 14th salaries

Monthly performance bonus

Job summary

Mercier Consultancy Group seeks Portuguese-speaking IT Customer Experts in Athens to deliver technical support to international clients. You will troubleshoot software and hardware issues, document tickets, and collaborate with cross-functional teams to ensure top-tier service delivery.

Applicants should be native Portuguese, fluent in English, and hold an EU passport. The role offers relocation assistance, paid training, health benefits, and a competitive monthly salary in a dynamic tech

Qualifications

• Native or fluent Portuguese (written and spoken).
• Excellent English communication for international teams.
• EU passport holder is required.
• Interest or background in Information Technology.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and customer service focus.

Responsibilities

• Provide expert technical support and troubleshooting for software and hardware inquiries in the IT industry.
• Maintain high customer satisfaction while representing global technology brands.
• Document and resolve IT-related tickets with precision and timeliness.
• Collaborate with international cross-functional teams to ensure seamless service.
• Stay updated on IT trends and product releases to provide informed guidance.
• Ensure all interactions follow security and data protection protocols.
• Escalate complex issues to engineering or development departments.

Skills

Portuguese (native)

English (proficient)

IT knowledge

Analytical skills

Problem solving

Customer service

Communication

Job description

Mercier Consultancy Group seeks Portuguese-speaking IT Customer Experts in Athens to deliver technical support to international clients. You will troubleshoot software and hardware issues, document tickets, and collaborate with cross-functional teams to ensure top-tier service delivery.

Applicants should be native Portuguese, fluent in English, and hold an EU passport. The role offers relocation assistance, paid training, health benefits, and a competitive monthly salary in a dynamic tech