Portuguese Speaking Customer Experts for messaging app - Work In Athens, Greece

Mercier Consultancy MD; Porto; On-site; EUR 18,000 - 36,000; Full time

Benefits offered by this job

Competitive Monthly Salary

13th & 14th salaries

Monthly Performance Bonus

Fully Paid Training

Health Insurance

Relocation package

Global team experience

Job summary

Mercier Consultancy Group seeks Portuguese-speaking Customer Experts for a leading messaging app in Greece. The role involves handling user inquiries, safeguarding platform safety, and delivering high-quality support within an international team.

Relocation to Athens is required. A competitive package, training, health coverage, and relocation assistance accompany the position in the vibrant Greek market.

Qualifications

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to collaborate within our international team.
• Experience in social media, customer service, or digital communications is highly valued.
• Strong empathy, patience, and excellent written communication skills.
• Valid EU passport or a valid work permit for Greece.
• Commitment to relocating to Athens for this career-defining opportunity.

Responsibilities

• Provide high-quality support to users of a leading global messaging app within the Social Media sector
• Manage daily inquiries through various digital channels, ensuring user satisfaction and platform safety
• Monitor and analyze social media trends to improve user experience and engagement
• Resolve technical and non-technical issues with efficiency and a professional, brand-aligned tone
• Maintain comprehensive knowledge of the messaging platform’s features and updates
• Collaborate with international teams to ensure seamless service delivery across different time zones
• Contribute to the continuous improvement of customer support workflows and communication standards

Skills

Portuguese fluency

English proficiency

Customer service

Social media experience

Job description

Portuguese Speaking Customer Experts for messaging app

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cultural immersion, and excellence within the global business sector.

Job Overview

We are currently seeking talented professionals for the Portuguese Speaking Customer Experts for messaging app position in Greece to join a dynamic team in the vibrant Social Media industry. This role offers an incredible opportunity to advance your career while living in one of the most culturally rich destinations, with many seeking out these unique Portuguese-speaking jobs for the unparalleled lifestyle benefits they provide.

Key Responsibilities

• Provide high-quality support to users of a leading global messaging app within the Social Media sector
• Manage daily inquiries through various digital channels, ensuring user satisfaction and platform safety
• Monitor and analyze social media trends to improve user experience and engagement
• Resolve technical and non-technical issues with efficiency and a professional, brand-aligned tone
• Maintain comprehensive knowledge of the messaging platform’s features and updates
• Collaborate with international teams to ensure seamless service delivery across different time zones
• Contribute to the continuous improvement of customer support workflows and communication standards

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory
• Professional proficiency in English to collaborate within our international team
• Previous experience in social media, customer service, or digital communications is highly valued
• Strong empathy, patience, and excellent written communication skills
• Valid EU passport or a valid work permit for Greece
• Commitment to relocating to Athens for this career-defining opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training programs to ensure your success in the Social Media industry
• Full Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
• Opportunity to work in the heart of Greece with a global team
• And Much More..

Life in Greece

Jobs in Greece provide more than just a paycheck; they offer a lifestyle defined by sunshine, ancient history, and a vibrant social scene. Residents in Athens enjoy a Mediterranean climate, world-class cuisine, and proximity to stunning coastlines, making Greece an ideal destination for those seeking a perfect work‑life balance.

Relocating to Greece is an adventure of a lifetime, bolstered by a welcoming local culture and an international community of expatriates. Whether you are exploring the historic landmarks or enjoying the local Mediterranean lifestyle, you will find that living in Greece is as enriching personally as it is professionally.