Portuguese & French CS Rep – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking multilingual customer service representatives to support an international client. The role handles inbound and outbound contacts in Portuguese and French with care and accuracy, using a knowledge base and CRM tools.

This on-site position offers structured training, clear career paths, and a friendly multicultural team environment. Working hours are 8 hours per day, 5 days per week, with opportunities for progression.

Qualifications

• Fluent level in Portuguese and French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Portuguese language

French language

Customer service

Case management system

Tools

Case management system

Job description

Cross Border Talents in Lisbon is seeking multilingual customer service representatives to support an international client. The role handles inbound and outbound contacts in Portuguese and French with care and accuracy, using a knowledge base and CRM tools.

This on-site position offers structured training, clear career paths, and a friendly multicultural team environment. Working hours are 8 hours per day, 5 days per week, with opportunities for progression.