Portuguese Customer Advisor in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Resumo da oferta

A customer service company in Lisbon is looking for a proactive Customer Advisor to provide support across multiple channels. Fluency in Portuguese is essential, along with strong communication skills and a willingness to learn. This position offers competitive compensation and various performance incentives, such as meal allowances and transportation support. Join a dynamic team that values innovation and customer satisfaction.

Qualificações

• Need to be fluent in Portuguese with C2 level proficiency.
• Must have EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support is acceptable.
• Demonstrated leadership and analytical skills required.

Responsabilidades

• Provide professional assistance via various communication channels.
• Help customers with account issues and troubleshooting.
• Build positive customer relationships through effective communication.
• Offer constructive feedback to enhance user satisfaction.

Conhecimentos

Fluent in Portuguese (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

About the job Portuguese Customer Advisor in Lisbon

Take Your Customer Service Career to the Next Level!

We’re seeking a proactive and customer-oriented Customer Advisor to join our dynamic, high-energy team. If you excel in fast-paced environments, adapt quickly, and love creating meaningful interactions, this opportunity could be your perfect fit.

Role Overview:

As a Customer Advisor, you’ll serve as the first point of contact for customers, offering friendly and effective support across multiple communication channels. Your ability to communicate clearly and solve problems efficiently will play a key role in ensuring a seamless customer journey.

Key Responsibilities:

• Provide timely and professional assistance via phone, email, chat, and social media.
• Help customers with account setup, login issues, identity verification, and transaction management.
• Troubleshoot technical issues and offer clear, effective solutions.
• Handle inquiries with empathy, precision, and a customer‑first mindset.
• Build positive relationships through clear and thoughtful communication.
Adhere to internal processes while upholding exceptional service quality.
• Offer insights and feedback to improve support strategies and enhance user satisfaction.

Requirements:

• Fluent in Portuguese (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills.
• Performance Bonus:Recognizing your achievements.
• Meal Allowance:Covering your daily meals.
• Transportation Support:Assisting with commuting costs.
• Relocation Package:Assistance to make your move smooth and stress‑free.
• Onsite Work:Engage and grow in a collaborative office environment.

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!