Italian Customer Support In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

A dynamic customer service company is looking for a Customer Support Specialist in Lisbon. This role involves providing assistance via phone, chat, email, and social media to resolve customer issues. The ideal candidate will have strong problem-solving and communication skills, with 0-1 year of experience in customer support. The company offers a competitive salary, meal allowance, and health insurance, fostering a collaborative office environment.

Qualifications

• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• EU Citizenship or Portuguese Residency Card.

Responsibilities

• Provide top-quality assistance across multiple communication platforms.
• Support users with account creation, verification, login, and payment concerns.
• Troubleshoot technical issues promptly and effectively.

Skills

Problem solving

Strong communication skills

Analytical skills

Job description

About the job Italian Customer Support in Lisbon

Grow Your Career in Customer Support!

Do you enjoy solving problems and positively impacting people’s daily lives? We’re looking for a proactive and enthusiastic Customer Support Specialist to join our energetic team. If you excel in dynamic environments and love connecting with others, this opportunity is for you.

Role Overview:

In this role, you'll support customers via phone, chat, email, and social media by resolving issues related to accounts, transactions, and technical concerns. Your mission will be to ensure smooth and satisfying customer interactions every step of the way.

Key Responsibilities:

• Provide top-quality assistance across multiple communication platforms
• Support users with account creation, verification, login, and payment concerns
• Troubleshoot technical issues promptly and effectively
• Act as a dependable point of contact, especially for sports-focused clients
• Communicate with empathy and clarity to strengthen customer relationships
• Follow company policies and maintain service excellence
• Contribute ideas to improve workflows and elevate the customer experience

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Onsite Work: Engage and grow in a collaborative office environment

Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!