French Customer Support in Lisbon

Innopath Consulting Lda; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance

Health & life insurance

Relocation support

Onsite office

Resumo da oferta

Innopath Consulting Lda in Portugal is seeking a Customer Specialist to support customers across orders, accounts, products, and services, using phone, email, chat and other platforms.

The role requires fluent French and good English, EU or Portuguese permit, and a proactive, organized approach. The company offers relocation support and an onsite international office, with competitive salary and meal allowances.

Qualificações

• EU citizenship or a valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Strong analytical thinking with a practical problem-solving approach.

Responsabilidades

• Deliver high-quality customer support via phone, email, chat, and digital channels.
• Respond to questions on orders, deliveries, payments, accounts, products, and services.
• Listen carefully to identify the most suitable solutions for customer requests.
• Handle complaints in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with other departments for additional support or investigation.
• Share feedback to drive service improvements.
• Keep knowledge up to date through training and learning.

Conhecimentos

French (C1/C2)

English (B2)

Descrição da oferta de emprego

Build Your Future in Customer Experience! Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About The Role

As a Customer Specialist, you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information.

You will communicate with customers through phone, email, chat, and other digital platforms, understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

• Languages: Fluent French (C1/C2) and good command of English (B2).
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.
• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.
• Meal Allowance: Additional support towards your daily meals.
• Health & Life Insurance: Access to insurance benefits designed to support your well-being.
• Relocation Support: Assistance for eligible candidates relocating to Portugal.
• Onsite Environment: Work from a collaborative and international office where you can develop your skills and career.

Ready for your next career move?

Join an international team, develop your customer service expertise, and build your career in the Travel industry.