Portuguese Customer Support Agent - Lisbon

KultureTalent - Global Talent; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Job summary

KultureTalent - Global Talent in Lisbon is seeking a Portuguese Customer Support Agent to assist users via chat, email, and phone. You will troubleshoot issues on the client platform, educate users on features, and relay feedback to improve the product.

You should have native or near-native Portuguese, a customer-focused mindset, and the ability to collaborate with product and development teams to resolve technical questions and deliver exceptional service.

Qualifications

• Native or near native level of Portuguese.

Responsibilities

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot user issues with the client platform, offering guidance and solutions.
• Educate users on the platform's features and help them get the most out of their websites.
• Work closely with the product and development teams to resolve complex technical issues.
• Stay up to date with new client features and updates to provide accurate support.
• Collect and relay user feedback to improve overall user experience.

Skills

Portuguese (native)

Job description

Portuguese Customer Support Agent - Lisbon

About the job Portuguese Customer Support Agent - Lisbon

Leading cloud-based development platform with millions of users worldwide. Our mission is to give our users the freedom to create, design, manage, and develop their online presence exactly the way they want. Were passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Key Responsibilities:

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot user issues with the client platform, offering guidance and solutions.
• Educate users on the platform's features and help them get the most out of their websites.
• Work closely with the product and development teams to resolve complex technical issues.
• Stay up to date with new client features and updates to provide accurate support.
• Collect and relay user feedback to improve overall user experience.

Requirements:

• Native or near native level of Portuguese