Portugal-Based German/Dutch Customer Care Specialist

WireCo WorldGroup; Nogueira; Vor Ort; EUR 22.000 - 34.000; Vollzeit

Zusammenfassung

WireCo WorldGroup in Maia, Portugal, is seeking a Customer Care Representative to join our Shared Service Center. You will receive and process orders, coordinate planning and logistics, and manage export documentation to meet customer needs.

The role requires English proficiency, German or Dutch at B2, and on-site availability in Maia. You will liaise with freight forwarders, update operational data, and support both customers and the sales team in a fast-paced environment.

Qualifikationen

• Fluent English is mandatory for daily interactions with global teams.
• German or Dutch at minimum B2 level is mandatory.
• Proficiency with standard office applications (MS Office).
• Experience using ERP systems – JDEdwards is a plus.
• Excellent communication, teamwork and time management skills.

Aufgaben

• Management of Intercompany and External Customer Orders and Contracts.
• Coordination of Planning, Production, and Logistics.
• Export Management and Commercial Documentation.
• Liaison with Freight Forwarders and Logistics Providers.
• Operational Data Updates and Reporting.
• Customer and Sales Team Support.

Kenntnisse

English proficiency

German language (B2)

Dutch language (B2)

Customer service

Ausbildung

Secondary or higher education

2 years of professional experience

Tools

JDEdwards ERP

Jobbeschreibung

WireCo WorldGroup in Maia, Portugal, is seeking a Customer Care Representative to join our Shared Service Center. You will receive and process orders, coordinate planning and logistics, and manage export documentation to meet customer needs.

The role requires English proficiency, German or Dutch at B2, and on-site availability in Maia. You will liaise with freight forwarders, update operational data, and support both customers and the sales team in a fast-paced environment.