Customer Care & Logistics Specialist (On-site)

WireCo

Nogueira

Sur place

EUR 26 000 - 36 000

Plein temps

14 jours+

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Résumé du poste

WireCo is seeking a Customer Care Representative to join our Shared Service Center in Portugal. You will receive and process orders, manage intercompany and external orders, and coordinate production and logistics to meet customer needs.

Required: 2 years in a similar role, English proficiency, and German or Dutch at B2 level. Proficiency with ERP systems (JDEdwards) and MS Office is preferred. On-site in Maia or nearby; salary commensurate with experience.

Qualifications

Secondary or higher education required.
2 years of professional experience in similar roles.
Proficiency in English (mandatory).
Minimum of B2 level in German or Dutch (mandatory).
Computer literacy, including standard office applications (mandatory).
Experience using ERP systems – JDEdwards is a plus.

Responsabilités

Management of Intercompany and External Customer Orders and Contracts ( quotations, PO receipts, sales confirmations, contract amendments ).
Coordination of Planning, Production, and Logistics (lead times, priorities, alignment with production, shipping, and warehouses).
Export Management and Commercial Documentation (letters of credit, invoices, certificates, EUR.1 certificates, DNV documentation, packing lists).
Liaison with Freight Forwarders and Logistics Providers (transport coordination, freight quotations, shipment tracking).
Operational Data Updates and Reporting (stock levels, call-offs, open orders, shipping schedules, Intrastat, reports).
Customer and Sales Team Support (daily communication, expectation management, resolution of discrepancies).