Polish-speaking Pet Care Support Specialist – Lisbon

Jc Recruiting; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Relocation support with company AC

Health insurance from day one

Meal allowance

Ongoing training and professional dev

Modern office facilities

Job summary

JC Recruiting partners with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. You will handle customer inquiries via phone and email, maintain CRM records, and strive for first-contact resolution while escalating complex issues when needed.

The role is full-time, Monday–Friday, 08:00–17:00, with relocation support, onboarding, health insurance, meal allowance and ongoing professional

Qualifications

• Native-level fluency in Polish.
• Good command of English.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide customer support to pet owners via phone, email, and other communication channels.
• Respond to product-related inquiries and deliver accurate information.
• Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
• Manage your own case workload while independently identifying the best solutions for customers.
• Escalate complex issues when necessary to minimize business risk.
• Record customer interactions accurately in the CRM system.

Skills

Polish language

English language

Communication

Job description

JC Recruiting partners with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. You will handle customer inquiries via phone and email, maintain CRM records, and strive for first-contact resolution while escalating complex issues when needed.

The role is full-time, Monday–Friday, 08:00–17:00, with relocation support, onboarding, health insurance, meal allowance and ongoing professional