Polish-speaking Ops & Toll Support Expert — Porto

Cross Border Talents; Porto; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Job summary

Cross Border Talents in Porto, Portugal is seeking a Polish-speaking customer advisor to support trucks over 3.5 tons. The role involves direct digital channels and phone interactions, clarifying road usage questions, and ensuring toll and revenue collection.

You will work on-site, 40 hours per week, with a rotational shift pattern 24/7. A private health insurance and meal allowance are provided. Fluency in Polish and English is required, along with a professional, friendly attitude.

Qualifications

• Native-level Polish proficiency.
• Fluency in English; minimum B2.
• Comfortable handling multiple customer interactions over the phone and via e-mail.
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Skills

Polish

English

Job description

Cross Border Talents in Porto, Portugal is seeking a Polish-speaking customer advisor to support trucks over 3.5 tons. The role involves direct digital channels and phone interactions, clarifying road usage questions, and ensuring toll and revenue collection.

You will work on-site, 40 hours per week, with a rotational shift pattern 24/7. A private health insurance and meal allowance are provided. Fluency in Polish and English is required, along with a professional, friendly attitude.