Polish Market On-site Operations & Toll Support Specialist

CallForTalents; Matosinhos; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Annual leave 22 days

Job summary

CallForTalents is seeking a bilingual support specialist in Porto, Portugal. You will handle direct digital channels (mail and phone) in Polish and English, assisting customers, clarifying questions, and ensuring revenue collection and toll communications.

Work is on-site with a 40-hour week in a rotational 24/7 pattern. The role offers private health insurance, a meal allowance, and a total compensation package including perks.

Qualifications

• Native-level Polish proficiency.
• Fluency in English; minimum B2.
• Comfortable handling multiple customer interactions over the phone and via e-mail.
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Skills

Polish proficiency

English fluency

Phone & email handling

Professional attitude

Job description

CallForTalents is seeking a bilingual support specialist in Porto, Portugal. You will handle direct digital channels (mail and phone) in Polish and English, assisting customers, clarifying questions, and ensuring revenue collection and toll communications.

Work is on-site with a 40-hour week in a rotational 24/7 pattern. The role offers private health insurance, a meal allowance, and a total compensation package including perks.