Polish Market Ops & Toll Support Specialist (Onsite)

Cross Border Talents; Valongo; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance €154/month

Job summary

Cross Border Talents is seeking a on-site Polish-speaking and English-fluent customer service agent based in Porto, Portugal. You will assist trucking clients, answer questions, clarify road usage regulations, and help ensure timely toll and revenue collection.

The role requires handling calls and emails professionally, with a friendly attitude. Work is on-site in Porto, with a 40-hour week in a rotational 24/7 pattern.

Qualifications

• Native-level Polish proficiency.
• Fluency in English, minimum B2.
• Comfortable handling multiple customer interactions over the phone and via e‑mail.
• Professional, yet friendly attitude.

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client’s objectives

Skills

Polish language

English (B2+)

Customer service

Phone & email handling

Job description

Cross Border Talents is seeking a on-site Polish-speaking and English-fluent customer service agent based in Porto, Portugal. You will assist trucking clients, answer questions, clarify road usage regulations, and help ensure timely toll and revenue collection.

The role requires handling calls and emails professionally, with a friendly attitude. Work is on-site in Porto, with a 40-hour week in a rotational 24/7 pattern.