Polish-Speaking Customer Support Specialist

Jc Recruiting; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Private health insurance

Meal allowance

Ongoing learning and professional dev.

Career growth opportunities

International multicultural env.

Rotating schedule 08:00-17:00 / 09:00-

2 rotational days off

Potential 24/7 rotation in future

Support for international e-commerce平台

Job summary

JC Recruiting partners with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform.

You will handle inquiries in Polish and English, support buyers, sellers and creators on orders, deliveries and services, and investigate issues by reviewing orders and logistics information. The role is full-time in Lisbon with onboarding and ongoing training.

Qualifications

• Native-level fluency in Polish.
• Good command of English.
• Previous customer service experience is an advantage.

Responsibilities

• Provide customer support via inbound and outbound calls in Polish and English.
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services.
• Investigate and resolve customer issues by reviewing order and logistics information.

Skills

Polish language

English language

Customer service experience

Job description

JC Recruiting is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform.

Your Role

• Provide customer support via inbound and outbound calls in Polish and English
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
• Investigate and resolve customer issues by reviewing order and logistics information

QUALIFICATIONS / REQUIREMENTS

• Native-level fluency in Polish
• Good command of English
• Previous customer service experience is an advantage

BENEFITS

• Comprehensive paid onboarding and training
• Stable full-time employment
• International and multicultural working environment
• Career development and internal growth opportunities
• Private health insurance
• Meal allowance
• Ongoing learning and professional development
• Rotating schedule Monday to Sunday, between 08:00-17:00 and 09:00-18:00, with 2 rotational days off
• Future opportunity to work within a 24/7 rotating operation as business needs evolve
• Opportunity to support one of the world's fastest-growing e-commerce platforms while building an international customer service career

Language:

Polish

Employment Type:

Full-time

Requirements:

• Native-level fluency in Polish
• Good command of English
• Previous customer service experience is an advantage