Polish-Speaking Customer Support – Lisbon (14 Salaries, Housing, Flights)

Closerhire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

14 Salaries a Year

Accommodation Provided

Flights Covered

Private Health Cover

Meal Allowance

Job summary

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform based in Lisbon, Portugal.

You'll provide customer support in Polish and English, assist buyers, sellers, and content creators with orders and platform services, and ensure professional, empathetic resolutions while working in a dynamic, multicultural team.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to handle high volumes during promotions.
• Decision-making in fast-paced environments.
• Customer-oriented mindset with empathy and problem-solving abilities.
• Excellent verbal and written communication in English and Polish.

Responsibilities

• Provide customer support via Polish and English for buyers, sellers, and content creators.
• Resolve order-related inquiries and platform service questions.
• Investigate and resolve customer issues by reviewing orders and logistics information.
• Document customer interactions accurately and maintain detailed case records.
• Deliver a professional, empathetic customer experience throughout every interaction.

Skills

Polish language

Customer service

E-commerce knowledge

Job description

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Support Specialists for an international e-commerce platform based in Lisbon, Portugal.

You'll provide customer support in Polish and English, assist buyers, sellers, and content creators with orders and platform services, and ensure professional, empathetic resolutions while working in a dynamic, multicultural team.