Polish-speaking Customer Service Representative – Insurance Support

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Relocation support

Shared accommodation (up to 12 months)

€100 performance bonus per 12 months

Meal allowance €7.63 net per working‑d

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Polish-speaking Customer Service Representative to support customers with insurance-related questions. You will respond to inquiries, explain product information, and help customers understand coverage and available support options.

Responsibilities include handling enquiries by phone and email, providing information about insurance products, and directing brokers to the appropriate team.

Qualifications

• Polish and English language proficiency required.
• Customer service experience is advantageous.
• Insurance knowledge or experience is beneficial.
• Strong verbal and written communication skills.

Responsibilities

• Handle customer enquiries by phone and email.
• Provide clear information about insurance products and services.
• Answer questions about policy coverage and related matters.
• Assist customers with policy cancellations and other service requests.
• Direct insurance brokers' enquiries to the appropriate team.
• Maintain accurate records and deliver professional customer service.

Skills

Polish language

English language

Customer service experience

Insurance knowledge

Job description

About the Role

We are looking for a Polish-speaking Customer Service Representative to provide support to customers with insurance-related questions. You will respond to enquiries, explain product information and help customers understand coverage and available support options.

Key Responsibilities

• Handle customer enquiries by phone and email.
• Provide clear information about insurance products and services.
• Answer questions about policy coverage and related matters.
• Assist customers with policy cancellations and other service requests.
• Help direct insurance brokers' enquiries to the appropriate team.
• Maintain accurate records and deliver professional customer service.
• Good command of Polish and English.
• Customer service experience is an advantage; insurance experience is beneficial.
• Strong verbal and written communication skills.
• Friendly, professional and customer-focused attitude.
• Ability to remain calm and effective under pressure.

Requirements

Languages

Polish / English

Salary

€900–€950 gross/month (paid over 14 months; source salary: €920)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Monday to Friday, including public holidays, with rotating shifts between 07:30 and 20:00; weekends off.

Relocation

Relocation support provided. Shared accommodation may be available for up to 12 months; utilities are included and €280 per month is deducted from salary.

Benefits

• €100 performance bonus per 12 months
• €7.63 net meal allowance per working day