Polish Speaking Customer Advisor

Ignite.; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private room in company-managed flat (

Flight reimbursement after probation

On-site in Lisbon

Paid onboarding

Career growth

Job summary

Ignite. in Lisbon is looking for a Polish-speaking Customer Service Advisor to join our on-site team in Portugal. You will handle inquiries from Polish-speaking clients via phone, email, and live chat, ensuring a high-quality support experience.

The role welcomes fresh graduates and offers full paid training, with two contract options: relocation with housing or local contract. The position requires English B2 and on-site work in Lisbon.

Qualifications

• Polish language fluency with English at least B2 for internal communications and software navigation.
• Fresh graduates accepted; full training provided.
• Experience in customer care or client relations is a plus but not required.
• On-site work required at Lisbon office; remote work not available.

Responsibilities

• Handle inquiries from Polish-speaking clients via phone, email, and live messaging.
• Troubleshoot product or service issues to ensure client satisfaction.
• Document interactions and case updates in CRM/database.
• Collaborate with team leaders to optimize service operations and maintain ratings.
• Maintain brand standards and high-quality communication across touchpoints.

Skills

Polish language proficiency

English (B2)

Customer service experience

CRM platforms

Ticketing systems

Team collaboration

Digital literacy

Tools

CRM platforms

Ticketing systems

Company databases

Job description

Salary: EUR 1,237.83 gross per month (Local Option) OR EUR 1,050.00 gross per month + corporate housing (Relocation Option)

Location: 100% On-Site in Lisbon, Portugal

Languages: Fluent Polish + English B2 (Minimum)

Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)

Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)

Position Overview

Are you a fluent Polish speaker eager to kickstart an exciting career path in sunny Lisbon? We are currently seeking a welcoming, driven Polish-Speaking Customer Service Advisor to join our vibrant team on-site in Portugal. Serving as the main brand representative for Polish-speaking customers, you will handle inquiries and resolve service requests through phone, email, and live messaging platforms to ensure an outstanding customer experience. In this active position, you will assist international brands in delivering high-quality customer care while developing a rewarding global career in one of Europe's most dynamic capital cities.

Primary Responsibilities

• Customer Support: Address incoming inquiries from Polish-speaking clients promptly, professionally, empathetically, and politely.
• Issue Resolution: Troubleshoot product or service challenges systematically across voice, messaging, and email channels to ensure maximum client satisfaction.
• CRM Administration: Document all user interactions, case updates, and pertinent details accurately within the internal corporate database and CRM platforms.
• Team Collaboration: Work closely alongside peers, team leaders, and supervisors to optimize service operations and maintain top-tier customer satisfaction ratings.
• Brand Standards: Uphold exceptional communication quality across all customer touchpoints, ensuring full alignment with company standards and maintaining a positive brand reputation.

Candidate Profile

Essential Criteria

• Language Proficiency: Native or bilingual fluency in Polish paired with at least a B2 level in English for internal communications and software navigation.
• Work Experience: Prior experience in customer care, sales, or client relations is advantageous but not mandatory. Full training and onboarding will be provided.
• Technical Aptitude: Strong basic digital skills and the capability to adapt to internal tools, client platforms, and ticketing systems smoothly.
• Work Setup: Full commitment to work entirely on-site at our state-of-the-art office premises in Lisbon (remote work is not an option).
• Availability: Willingness to work rotational shift patterns of 8 hours a day, 5 days per week, scheduled between the operational hours of 07:00 and 21:00.

Compensation & Employment Packages

Applicants can select from two distinct contract structures based on their individual relocation requirements:

Option 1: Complete Relocation Support (For candidates relocating to Lisbon)

• Base Remuneration: EUR 1,050.00 gross per month (distributed over 12 monthly payments per year)
• Provided Accommodation: Private room in a shared company-managed flat, with all core utility expenses (electricity, water, gas, web) fully covered
• Travel Assistance: Full reimbursement of your initial flight ticket to Lisbon upon successful completion of the probation period, alongside airport arrival support

Option 2: Local Contract (For candidates already residing in Lisbon)

• Base Remuneration: EUR 1,237.83 gross per month (distributed over 12 monthly payments per year)

Key Benefits & Workplace Culture

• Paid Onboarding: Fully compensated initial training scheme covering product knowledge, software platforms, and daily workflows starting from your first day.
• Career Growth: Transparent paths for internal promotion, professional development, and specialized skill building across the business.
• Modern Facilities: Bright, contemporary office environments in Lisbon conveniently connected to public transit networks.
• Workplace Culture: An inclusive, global work atmosphere featuring routine social gatherings, employee sports initiatives, and team bonding activities.