Polish-Speaking Road Services Customer Care – Porto, Portugal (Ref 2)

Closerhire; Porto; Presencial; EUR 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Cover

Meal Allowance

Accommodation provided

Descripción de la vacante

CloserHire is recruiting a Polish-speaking Road Services Customer Care Specialist in Porto, Portugal. You will support the Polish market, handling toll and revenue inquiries, along with customer service for transport and logistics clients.

The role involves coordinating with drivers and logistics providers, ensuring accurate toll processing and professional communication. You will work within a company offering housing support in some cases, private health cover, meal allowance, and an

Formación

• Willingness to work in a dynamic, fast-paced environment.
• Comfortable using digital tools and internal platforms.
• Capable of handling sensitive customer information with professionalism.
• Strong communication skills and customer-focused mindset.
• Previous experience in customer service, ideally in a transport, logistics, or service industry.
• Fluent in Polish (spoken and written) with good command of English.

Responsabilidades

• Act as the main contact for Polish-speaking customers and logistics partners via phone and email.
• Clarify questions and ensure accurate toll and revenue collection for road services.
• Assist drivers and logistics companies, supporting revenue collection and debt-related communication.
• Contribute to achieving the company’s operational and revenue goals.
• Manage customer information and keep internal systems updated.

Conocimientos

Polish language

English language

Customer service

Descripción del empleo

1050€ with room — plus Private Health Cover, Meal Allowance. Polish-Speaking Road Services Customer Care Specialist in Porto, Portugal.

What you'll actually take home

1050€ with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

The perks, in full

• Private Health Cover
• Meal Allowance

Everything else in the package

You also get portuguese employment contract with full social security coverage 22 days paid annual leave plus, portuguese public holidays Holiday and Christmas bonuses paid monthly as part of salary, fully paid professional training before starting the role, meal allowance paid on a card, health insurance from day one, modern office location in the Porto area with excellent public transport connections, and optional company accommodation available for eligible international hires.

The job itself

CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the Polish market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational

Day to day that means act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies, provide assistance via phone and email in both Polish and English, clarifying questions and ensuring accurate toll and revenue collection, handle debt-related communication and provide service sales when applicable, clarify customer inquiries regarding road usage and regulations, contribute to the achievement of the company’s operational and revenue goals, and manage customer information, ensuring it is updated in internal systems.

What you need to bring

• Willingness to work in a dynamic, fast-paced environment with varying tasks
• Comfortable using digital tools and internal platforms
• Capable of handling sensitive customer information with professionalism
• Strong communication skills and customer-focused mindset
• Previous experience in customer service, ideally in a transport, logistics, or service industry
• Fluent in Polish (spoken and written) with good command of English

Moving there

To get you on the ground: permanent accomodation provided - check project files in drive, and notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test).

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.