Polish-Speaking CSR – Lisbon On-Site

FH Collective - Academy; Lisboa; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Welcome bonus

International environment

Career growth

Training & onboarding

Job summary

FH Collective - Academy in Lisbon, Portugal is seeking a Customer Service Specialist for Polish-speaking customers in a fast-paced e-commerce environment. This on-site role offers rotational shifts and a chance to join an international team.

You will support customers via phone, email, or chat, handle inquiries, and maintain accurate records across internal systems. Start date is 30 April 2026, with a future transition to 24/7 scheduling possible depending on business needs.

Qualifications

• Polish language at C1+ level and good English proficiency.
• Strong communication and problem-solving skills.
• Interest or experience in e-commerce.
• Ability to work in a fast-paced environment.
• Customer-oriented mindset.

Responsibilities

• Support customers via phone, email, or chat.
• Handle inquiries related to e-commerce products and services.
• Provide efficient and customer-focused solutions.
• Maintain accurate records in internal systems.
• Manage high contact volumes during peak periods.

Skills

Polish (C1+)

English proficiency

Communication skills

Problem solving

Customer service

Job description

FH Collective - Academy in Lisbon, Portugal is seeking a Customer Service Specialist for Polish-speaking customers in a fast-paced e-commerce environment. This on-site role offers rotational shifts and a chance to join an international team.

You will support customers via phone, email, or chat, handle inquiries, and maintain accurate records across internal systems. Start date is 30 April 2026, with a future transition to 24/7 scheduling possible depending on business needs.