Polish-English Customer Support Specialist – International

BlueView Talent; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite office

Resumo da oferta

BlueView Talent is seeking a Customer Specialist to deliver professional support via phone, email, and live chat across an international customer base. You will understand needs, resolve issues, and document interactions while upholding quality standards.

Fluency in Polish (C1/C2) and English (B2) is required, with EU citizenship or Portuguese residency. This on-site role offers a competitive package and relocation assistance.

Qualificações

• Fluency in Polish (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.
• Mindset: professional, proactive, detail oriented.

Responsabilidades

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with questions related to products, services, orders, accounts, payments, deliveries, and general requests.
• Understand customer needs and provide clear, accurate, and practical solutions.
• Document customer interactions, requests, actions taken, and resolutions in internal systems.
• Escalate complex or sensitive cases to the appropriate department when needed.
• Meet KPIs related to customer satisfaction, response times, and resolution rates.

Conhecimentos

Polish fluency

English proficiency

Descrição da oferta de emprego

BlueView Talent is seeking a Customer Specialist to deliver professional support via phone, email, and live chat across an international customer base. You will understand needs, resolve issues, and document interactions while upholding quality standards.

Fluency in Polish (C1/C2) and English (B2) is required, with EU citizenship or Portuguese residency. This on-site role offers a competitive package and relocation assistance.