Polish Speaking Customer Advisor

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Paid onboarding

Career growth

Modern facilities

Inclusive workplace culture

Job summary

Ignite in Lisbon is seeking a Polish-speaking Customer Service Advisor to join our on-site team. You will handle inquiries via phone, email, and live chat, ensuring a high-quality customer experience for international brands. The role requires native or fluent Polish and English at least B2, with training provided.

The position is full-time, on-site, with rotating shifts between 07:00 and 21:00. Relocation options include housing and a base salary with two contract paths.

Qualifications

• Polish native or bilingual with English at least B2 for internal communications.
• Experience in customer care or sales is advantageous but not required; training provided.
• Strong basic digital skills and ability to use internal tools and ticketing systems.
• On-site work in Lisbon; remote work is not offered.
• Willingness to rotate shifts 8 hours/day, 5 days/week between 07:00–21:00.

Responsibilities

• Handle inquiries from Polish-speaking clients via phone, email, and live chat.
• Troubleshoot product or service issues to ensure swift first-contact resolution.
• Document interactions and updates in CRM and ticketing systems.
• Collaborate with peers and supervisors to maintain high customer satisfaction.
• Uphold brand standards across all customer touchpoints.

Skills

Polish fluency

English B2

Customer service experience

Digital/CRM aptitude

On-site readiness

Tools

CRM systems

Ticketing systems

Office software

Job description

Job Title: Polish-Speaking Customer Service Advisor

Location: 100% On-Site in Lisbon, Portugal

Employment Type: Full-Time | Permanent

Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)

Languages Required: Fluent Polish + English B2 (Minimum)

Compensation Options:

• Local Contract Option: EUR 1,237.83 gross per month

• Relocation Package Option: EUR 1,050.00 gross per month + corporate housing

Position Overview

Are you a fluent Polish speaker eager to kickstart an exciting career path in sunny Lisbon? We are currently seeking a welcoming, driven Polish-Speaking Customer Service Advisor to join our vibrant team on-site in Portugal.

Serving as the main brand representative for Polish-speaking customers, you will handle inquiries and resolve service requests through phone, email, and live messaging platforms to ensure an outstanding customer experience. In this active position, you will assist international brands in delivering high-quality customer care while developing a rewarding global career in one of Europe’s most dynamic capital cities.

Primary Responsibilities

• Customer Support: Address incoming inquiries from Polish-speaking clients promptly, professionally, empathetically, and politely across voice, email, and live chat channels.

• Issue Resolution: Troubleshoot product or service challenges systematically to ensure maximum client satisfaction and swift first-contact resolutions.

• CRM Administration: Document all user interactions, case updates, and pertinent details accurately within the internal corporate database and CRM platforms.

• Team Collaboration: Work closely alongside peers, team leaders, and supervisors to optimize service operations and maintain top-tier customer satisfaction ratings.

• Brand Standards: Uphold exceptional communication quality across all customer touchpoints, ensuring full alignment with company standards and maintaining a positive brand reputation.

Candidate Profile & Requirements

Essential Criteria:

• Language Proficiency: Native or bilingual fluency in Polish paired with at least a B2 level in English for internal communications, team coordination, and software navigation.

• Work Experience: Prior experience in customer care, sales, or client relations is advantageous but not mandatory—comprehensive training and onboarding will be provided from day one.

• Technical Aptitude: Strong basic digital skills and the capability to adapt to internal tools, client platforms, and ticketing systems smoothly.

• Work Setup: Full commitment to work entirely on-site at our state-of-the-art office premises in Lisbon (remote work is not an option).

• Availability: Willingness to work rotational shift patterns of 8 hours a day, 5 days per week, scheduled between the operational hours of 07:00 and 21:00.

Compensation & Employment Packages

Applicants can select from two distinct contract structures based on their individual relocation requirements:

Option 1: Complete Relocation Support (For Candidates Relocating to Lisbon)

• Base Remuneration: EUR 1,050.00 gross per month (distributed over 12 monthly payments per year).

• Provided Accommodation: A private room in a shared company-managed flat, with all core utility expenses (electricity, water, gas, internet) fully covered by the employer.

• Travel Assistance: Full reimbursement of your initial flight ticket to Lisbon upon successful completion of the probation period, alongside dedicated airport arrival support.

Option 2: Local Contract (For Candidates Already Residing in Lisbon)

• Base Remuneration: EUR 1,237.83 gross per month (distributed over 12 monthly payments per year).

Key Benefits & Workplace Culture

• Paid Onboarding: Fully compensated initial training scheme covering product knowledge, software platforms, and daily workflows starting from your first day.

• Career Growth: Transparent paths for internal promotion, professional development, and specialized skill building across the business.

• Modern Facilities: Bright, contemporary office environments in Lisbon conveniently connected to public transit networks.

• Workplace Culture: An inclusive, global work atmosphere featuring routine social gatherings, employee sports initiatives, and team bonding activities.