Polish-Speaking Digital Marketing Support in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive paid training program

Relocation support including airport pickup

Flexible work shifts

Job summary

A global customer experience leader in Lisbon is seeking Polish speakers for a customer support role. You will assist SMB clients with digital advertising tools. Ideal candidates have C2 Polish and B2 English skills, along with at least 1 year of experience in customer service. This role offers paid training, flexible shifts, and relocation support.

Qualifications

• At least 1 year of experience in customer service or similar roles.
• Familiarity with online advertising and social media concepts is a plus.
• Ability to learn fast and adapt in a dynamic environment.

Responsibilities

• Provide high-quality support to SMB clients via chat, email, and phone.
• Assist customers before and after sales to ensure smooth use of digital advertising tools.
• Identify and communicate trends or issues to internal teams to enhance customer experience.

Skills

Polish language proficiency at C2 level

Good command of English (B2 level)

Strong problem-solving skills

Excellent communication skills

Job description

Are you a Polish speaker with C2 level proficiency eager to grow your career in a vibrant international environment? Join a leading global customer experience team in Lisbon, where your skills will help small and medium-sized businesses thrive through innovative digital solutions.

What You Will Do

• Provide high-quality support to SMB clients via chat, email, and phone
• Assist customers before and after sales to ensure smooth use of digital advertising tools
• Share product insights and practical advice to help clients optimize their business growth
• Identify and communicate trends or issues to internal teams to enhance customer experience
• Adapt quickly to changing needs and continuously develop your knowledge about digital platforms

What You Bring

• Polish language proficiency at C2 level and good command of English (B2 level)
• At least 1 year of experience in customer service or similar roles
• Familiarity with online advertising and social media concepts is a plus
• Excellent communication skills: verbal, written, and active listening
• Ability to learn fast and adapt in a dynamic environment
• Strong problem-solving skills and proactive client support approach

Why Join Us?

• Work on-site in beautiful Lisbon with a diverse and motivated team
• Rotational 40-hour workweek with flexible shifts including weekends
• Comprehensive paid training program delivered in English
• Temporary contract with opportunities for renewal and career growth
• Relocation support including airport pickup, accommodation, travel reimbursement, language courses, and social events
• Be part of a global leader recognized as a great place to work, offering frequent internal career opportunities

Ready to Make an Impact?

If you are enthusiastic about helping businesses grow and want to be part of an innovative, supportive team, we want to hear from you. Apply now and take the next step in your career journey!