Platform Support Specialist With French

Astrea Recruitment LTD.; Porto; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Relocation support

Job summary

Astrea Recruitment LTD. in Porto is seeking a French-speaking customer support specialist to help users navigate a digital betting platform. You will handle inbound calls, chats and emails to deliver clear, friendly assistance.

Daily tasks include resolving account issues, explaining winnings, and guiding users through login problems, with personalized responses and careful attention to procedures. You will document issues, escalate complex cases when needed, and ensure a smooth, accurate

Qualifications

• French – C1–C2
• English – B2
• Strong written and verbal communication skills
• Customer-focused mindset and a problem-solving attitude
• Attention to detail and the ability to follow established procedures

Responsibilities

• Support users via inbound calls, chat and email
• Explain betting winnings and assist with account-related inquiries
• Help users resolve login and access issues
• Provide clear, accurate and personalized responses
• Adapt prepared templates to each customer's needs
• Identify, document and escalates complex issues when necessary

Skills

French (C1–C2)

English (B2)

Communication skills

Customer focus

Problem solving

Attention to detail

Job description

PERFORMANCE BONUS | MEAL ALLOWANCE | RELOCATION SUPPORT

Why consider this role?

• Performance-based bonus
• Meal allowance
• Relocation support

An opportunity to use your French skills in an international customer support environment

Your mission

Help users navigate a digital betting platform by providing clear answers, resolving account-related issues and ensuring a smooth customer experience.

What you'll do

• Support users via inbound calls, chat and email
• Explain betting winnings and assist with account-related inquiries
• Help users resolve login and access issues
• Provide clear, accurate and personalized responses
• Adapt prepared templates to each customer's needs
• Identify, document and escalates complex issues when necessary

What you bring

• French – C1–C2
• English – B2
• Strong written and verbal communication skills
• A customer-focused mindset and a problem-solving attitude
• Attention to detail and the ability to follow established procedures

A good move for you if…

You enjoy helping people, communicate confidently in French and can turn customer questions into clear, helpful solutions.