Pharma Commercial Process Lead – Veeva to Vault (Remote)

transperfect; Portugal; Remote; EUR 92,000 - 129,000; Full time

Job summary

TransPerfect is seeking an experienced Commercial Process Consultant to support a pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM. The consultant will translate commercial and field-user needs into global processes and business-ready solutions.

Remote engagement across EU/US markets, November–March, about 3 days per week and ~54 days total. Responsibilities include leading process analysis, workshops, documenting requirements, and ensuring traceability throughout the

Qualifications

• 5+ years of experience in business analysis or process consulting.
• 3+ years of experience in pharmaceutical commercial operations or customer engagement.
• 2+ years of hands-on experience with Salesforce-based Veeva CRM processes.
• Experience in Vault CRM discovery, transition, or testing projects.
• Experience working across markets with field users and process owners.
• Strong skills in process mapping, requirements management, and acceptance criteria.
• Knowledge of segmentation, targeting, call planning, consent, and access dependencies.
• Experience with BPMN, Agile, Jira/Confluence; Veeva certs a plus.
• German or French is a plus.

Responsibilities

• Lead commercial process analysis and engage with global and local market stakeholders.
• Facilitate workshops, gather requirements, challenge local variations, and document exceptions.
• Develop process maps, narratives, business rules, requirements, and acceptance criteria.
• Support the transition from Veeva CRM to Vault CRM by reviewing capabilities and gaps.
• Review solution demonstrations and clarify requirements with project and platform teams.
• Maintain decisions, dependencies, exceptions, and requirements traceability.
• Support business testing and prepare relevant handover documentation.

Skills

Business analysis

Process consulting

Stakeholder engagement

Process mapping

Requirements management

Acceptance criteria development

BPMN

Agile

Jira/Confluence

Veeva Vault/Veeva CRM knowledge

Tools

Jira

Confluence

Veeva Vault

Salesforce

Job description

TransPerfect is seeking an experienced Commercial Process Consultant to support a pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM. The consultant will translate commercial and field-user needs into global processes and business-ready solutions.

Remote engagement across EU/US markets, November–March, about 3 days per week and ~54 days total. Responsibilities include leading process analysis, workshops, documenting requirements, and ensuring traceability throughout the