Medical Process Consultant

transperfect; Portugal; Remote; EUR 83,000 - 124,000; Part time

Job summary

TransPerfect is seeking an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate stakeholder needs into clear processes and testable requirements for Medical Affairs and Medical Information.

The role involves leading process analysis with MSLs, Medical Information teams, and process owners across markets, mapping workflows, and documenting dependencies as Vault CRM transitions to reality.

Qualifications

• 5+ years of business analysis or process consulting.
• 3+ years in Medical Affairs, Medical Information, or medical CRM workflows.
• 2+ years with Salesforce-based Veeva CRM processes.

Responsibilities

• Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.
• Facilitate stakeholder sessions and reconcile regional requirements and variations.
• Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.
• Develop process narratives, requirements, business rules, and acceptance scenarios.
• Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.
• Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.
• Support business testing and prepare handover documentation.
• Identify and escalate policy, clinical, or safety-related decisions to stakeholders.

Skills

Business analysis

Process consulting

Veeva Vault CRM

BPMN

Jira/Confluence

Cross-market collaboration

Education

Life sciences background

Tools

Jira

Confluence

Veeva CRM

Job description

Engagement

• Remote: EU or US East Coast

• Duration: November-March

• Allocation: Approximately 2-2.5 days/week

• Total: Approximately 42 days

We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements.

Key Responsibilities

• Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.

• Facilitate stakeholder sessions and reconcile regional requirements and variations.

• Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.

• Develop process narratives, requirements, business rules, and acceptance scenarios.

• Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.

• Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.

• Support business testing and prepare handover documentation.

• Identify and escape policy, clinical, or safety-related decisions to the appropriate stakeholders.

Requirements

• 5+ years of experience in business analysis or process consulting.

• 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.

• 2+ years of relevant experience with Salesforce-based Veeva CRM processes.

• Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes.

• Experience working across multiple markets and directly with medical stakeholders.

• Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria.

• Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities.

• Experience with medical information systems, safety escalation handoffs, or business UAT is a plus.

• BPMN, Jira/Confluence, and German or French are desirable.

• Life sciences, pharmacy, or related education is a plus but not required.