Owner Success Associate - Hybrid Porto | Growth & Support

Guestready; Porto; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid work flexibility

Career growth & learning opportunities

Pet-friendly office

Well-being initiatives and support programs

Join a fast-growing international company

Multicultural and dynamic team

Job summary

A leading short-term rental management company is seeking an Owner Success Associate to join their Porto office with a hybrid working model. The role involves serving as the main contact for property owners, ensuring smooth communication and efficient problem resolution. Ideal candidates will possess strong communication and multitasking skills, fluency in both Portuguese and English, and a proactive approach. This position offers the opportunity to join a dynamic international team with career growth potential and well-being initiatives.

Qualifications

• Experience in customer service, hospitality, or client support roles.
• Comfortable working with digital tools and systems.
• Positive, adaptable, and team-oriented approach.

Responsibilities

• Respond to owner inquiries clearly and professionally.
• Coordinate with internal teams to resolve operational issues.
• Keep accurate records of owner interactions.
• Take ownership of issues until resolved.
• Identify recurring problems and suggest improvements.

Skills

Strong communication and multitasking skills

Fluent Portuguese

Fluent English

Problem-solving mindset

Proactive attitude

Tools

Digital tools and systems

Job description

A leading short-term rental management company is seeking an Owner Success Associate to join their Porto office with a hybrid working model. The role involves serving as the main contact for property owners, ensuring smooth communication and efficient problem resolution. Ideal candidates will possess strong communication and multitasking skills, fluency in both Portuguese and English, and a proactive approach. This position offers the opportunity to join a dynamic international team with career growth potential and well-being initiatives.