Owner Success Associate

GuestReady; Porto; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid work flexibility

Career growth & learning opportunities

Pet-friendly office

Well-being initiatives and support programs

Join a fast-growing international company

Multicultural and dynamic team

Job summary

A leading short-term rental management company is seeking an Owner Success Associate to join their Porto office with a hybrid working model. The role involves serving as the main contact for property owners, ensuring smooth communication and efficient problem resolution. Ideal candidates will possess strong communication and multitasking skills, fluency in both Portuguese and English, and a proactive approach. This position offers the opportunity to join a dynamic international team with career growth potential and well-being initiatives.

Qualifications

• Experience in customer service, hospitality, or client support roles.
• Comfortable working with digital tools and systems.
• Positive, adaptable, and team-oriented approach.

Responsibilities

• Respond to owner inquiries clearly and professionally.
• Coordinate with internal teams to resolve operational issues.
• Keep accurate records of owner interactions.
• Take ownership of issues until resolved.
• Identify recurring problems and suggest improvements.

Skills

Strong communication and multitasking skills

Fluent Portuguese

Fluent English

Problem-solving mindset

Proactive attitude

Tools

Digital tools and systems

Job description

Overview

GuestReady is a leading short-term rental and hospitality management company operating across the UK, France, Portugal, Spain, and the UAE.

Since 2016, we’ve been redefining the industry through technology and exceptional service. Today, we support thousands of property owners and guests worldwide.

We are now looking for an Owner Success Associate to join our Porto office (hybrid model) and help us deliver outstanding experiences to property owners partnering with GuestReady.

If you enjoy solving problems, working with people, and making things run smoothly, this role is for you.

As an Owner Success Associate, you’ll be the main contact for property owners, ensuring smooth communication, quick problem resolution, and strong long-term partnerships.

Your goal is simple:

👉 Help owners feel confident, supported, and successful with GuestReady.

Responsibilities

• Respond to owner inquiries clearly and professionally
• Coordinate with internal teams to resolve operational or guest-related issues
• Keep accurate records of owner interactions in internal systems
• Take ownership of issues until they are resolved
• Work closely with colleagues to maintain service quality during busy periods
• Identify recurring problems and suggest improvements
• Adapt to evolving tools, processes, and workflows

What You Need to Succeed

• Strong communication and multitasking skills
• Fluent Portuguese & English (spoken and written)
• Experience in customer service, hospitality, or client support roles
• Problem-solving mindset and proactive attitude
• Comfortable working with digital tools and systems
• Positive, adaptable, and team-oriented approach

Benefits & Perks

• 🏡 Hybrid work flexibility
• 🚀 Join a fast-growing international company
• 🌍 Multicultural and dynamic team
• 📚 Career growth & learning opportunities
• 🧘 Well-being initiatives and support programs
• 🐾 Pet-friendly office

Even if you don’t meet every requirement, we encourage you to apply.

If you feel 70% aligned, we’d still love to hear from you — skills can be learned, and motivation matters.

GuestReady is committed to diversity and inclusion, welcoming people from all backgrounds.