Outbound Customer Service Representative - Portuguese

Savior Artigos Texteis Lda; Covilhã; Presencial; EUR 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Supportive team leader

Career development

Multicultural environment

Descripción de la vacante

Savior Artigos Texteis Lda in Covilhã, Portugal, is hiring outbound customer service representatives to support an international client. You will call customers by phone to inform, follow up and help with services; fluency in Portuguese and Brazilian Portuguese is essential.

This on-site role offers paid training, a supportive team leader, clear quality guidance and opportunities for career progression in a multicultural environment.

Formación

• Fluent level in Portuguese and Brazilian Portuguese.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Make outbound calls to customers following approved scripts and guidelines.
• Explain products and services clearly and answer customer questions.
• Update customer records accurately after every call.
• Meet agreed call volume and quality targets.
• Handle objections professionally and escalation when needed.

Conocimientos

Portuguese

Brazilian Portuguese

Communication

Customer service

Descripción del empleo

Looking for Portuguese and Brazilian Portuguese speaking jobs in Covilhã, Portugal? We are hiring outbound customer service representatives to join a multilingual team supporting an international client. In this role you will contact customers by phone to inform, follow up and support them with services. Fluency in Portuguese and Brazilian Portuguese is essential, and your language skills will be used every day.

Key responsibilities:

• Make outbound calls to customers following approved scripts and guidelines.
• Explain products and services clearly and answer customer questions.
• Update customer records accurately after every call.
• Meet agreed call volume and quality targets.
• Handle objections professionally and escalation when needed.

Requirements:

• Fluent level in Portuguese and Brazilian Portuguese.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Covilhã. Working hours: MON-SUN 10 PM - 7 AM.