Outbound Customer Service & Energy Solutions Rep

Cross Border Talents; Porto; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Meal allowance via prepaid meal card

Private health and dental insurance

22 days annual leave

Job summary

Cross Border Talents in Porto, Portugal is seeking an Outbound Customer Service Representative to join our on-site team. You will engage with current and prospective energy customers by phone, presenting value-added service packages and guiding clients to suitable solutions.

The role emphasizes strong communication, customer focus and the ability to work in a target-driven, sales-oriented environment. Training is provided, with opportunities for career progression and benefits after signing the

Qualifications

• Strong communication and interpersonal skills.
• Customer-oriented approach and problem solving.
• Comfortable speaking with customers by phone.
• Confidence presenting products and services.
• Ability to understand customer needs and communicate solutions.

Responsibilities

• Contact current and potential customers by phone.
• Present the benefits of available energy service packages.
• Understand customer needs and communicate suitable solutions.
• Handle customer questions and routine issues professionally.
• Provide customer support through phone and digital channels when required.
• Follow established procedures and quality standards.
• Work towards customer acquisition and service objectives.

Skills

Strong communication

Interpersonal skills

Customer-oriented

Phone communication

Target-driven

Job description

Cross Border Talents in Porto, Portugal is seeking an Outbound Customer Service Representative to join our on-site team. You will engage with current and prospective energy customers by phone, presenting value-added service packages and guiding clients to suitable solutions.

The role emphasizes strong communication, customer focus and the ability to work in a target-driven, sales-oriented environment. Training is provided, with opportunities for career progression and benefits after signing the