Portuguese-Speaking Energy Support Specialist

Mercier Consultancy MD; Portugal; Remote; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Job summary

A consultancy in Portugal is offering a unique opportunity for Portuguese Speaking Customer Service Representatives to work for an energy company based in Greece. In this role, you will assist customers with their inquiries across various platforms, ensuring an exceptional customer experience. Ideal candidates will have proven customer service skills, fluency in Portuguese, and a best practice approach to solving customer issues. A competitive salary and relocation package are included in the offer.

Qualifications

• Fluency in Portuguese (both written and spoken) is essential.
• Experience in customer service, preferably within the energy sector.
• Strong communication skills to explain complex information clearly.

Responsibilities

• Manage customer inquiries related to energy services via phone, email, and chat.
• Provide information on energy plans, pricing, and usage options.
• Resolve customer complaints and issues promptly.

Skills

Fluency in Portuguese

Experience in customer service

Strong communication skills

Problem-solving abilities

Ability to manage multiple inquiries

Tools

CRM software

Job description

A consultancy in Portugal is offering a unique opportunity for Portuguese Speaking Customer Service Representatives to work for an energy company based in Greece. In this role, you will assist customers with their inquiries across various platforms, ensuring an exceptional customer experience. Ideal candidates will have proven customer service skills, fluency in Portuguese, and a best practice approach to solving customer issues. A competitive salary and relocation package are included in the offer.