Portuguese-Speaking Customer Service Pro - On-site Porto

Cross Border Talents; Porto; Presencial; EUR 13 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Meal/complexity allowance

On-site Porto

Resumo da oferta

Cross Border Talents in Porto is seeking a Portuguese-speaking Customer Service Representative to join our team. You will provide professional support to customers, resolving questions and routine issues related to our client’s products and services.

The role requires native-level Portuguese (BR or EU) and a good command of English, with a strong emphasis on customer service in an international context. On-site position based in Porto, Portugal.

Qualificações

• Native-level fluency in Portuguese (BR or EU).
• Good written and spoken English.
• Strong verbal and written communication skills.
• Customer-focused attitude and professional approach.
• Ability to work on-site in Porto.

Responsabilidades

• Provide customer support via inbound and outbound calls, and online channels.
• Respond with accurate information about products and services.
• Resolve routine issues efficiently and professionally.
• Identify customer needs and offer suitable solutions.
• Maintain high customer satisfaction and professionalism.
• Follow established procedures and client guidelines.
• Communicate clearly with customers in Portuguese and English.
• Record and update customer information in systems.

Conhecimentos

Portuguese (native)

English (good)

Customer-focused

Communication skills

On-site work

Descrição da oferta de emprego

Cross Border Talents in Porto is seeking a Portuguese-speaking Customer Service Representative to join our team. You will provide professional support to customers, resolving questions and routine issues related to our client’s products and services.

The role requires native-level Portuguese (BR or EU) and a good command of English, with a strong emphasis on customer service in an international context. On-site position based in Porto, Portugal.