OUTBOUND CUSTOMER SERVICE REPRESENTATIVE | PORTO

Cross Border Talents; Porto; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Meal allowance via prepaid meal card

Private health and dental insurance

22 days annual leave

Job summary

Cross Border Talents in Porto, Portugal is seeking an Outbound Customer Service Representative to join our on-site team. You will engage with current and prospective energy customers by phone, presenting value-added service packages and guiding clients to suitable solutions.

The role emphasizes strong communication, customer focus and the ability to work in a target-driven, sales-oriented environment. Training is provided, with opportunities for career progression and benefits after signing the

Qualifications

• Strong communication and interpersonal skills.
• Customer-oriented approach and problem solving.
• Comfortable speaking with customers by phone.
• Confidence presenting products and services.
• Ability to understand customer needs and communicate solutions.

Responsibilities

• Contact current and potential customers by phone.
• Present the benefits of available energy service packages.
• Understand customer needs and communicate suitable solutions.
• Handle customer questions and routine issues professionally.
• Provide customer support through phone and digital channels when required.
• Follow established procedures and quality standards.
• Work towards customer acquisition and service objectives.

Skills

Strong communication

Interpersonal skills

Customer-oriented

Phone communication

Target-driven

Job description

OUTBOUND CUSTOMER SERVICE REPRESENTATIVE | PORTO

Porto, Portugal | On-site | Start Date: 6 October

Are you confident communicating with customers and comfortable working in a sales-oriented customer service role?

Join an international team in Porto and help current and potential customers discover suitable energy service solutions.

WHY THIS OPPORTUNITY?

• Build your career in Porto


• Work in an international environment


• Receive comprehensive paid training


• Develop your communication, customer service, and sales skills


• Access to private health and dental insurance after signing the employment contract, subject to eligibility


• Meal allowance provided via prepaid meal card

YOUR ROLE

As an Outbound Customer Service Representative, you will:

Contact current and potential customers by phone
Present the benefits of available energy service packages
Understand customer needs and communicate suitable solutions
Handle customer questions and routine issues professionally
Provide customer support through phone and digital channels when required
Follow established procedures and quality standards
Work towards customer acquisition and service objectives

TRAINING

You will receive comprehensive training before starting the role.

Training duration: 5 working days, 8 hours per day, followed by up to 5 working days of practical training.

Training includes:

• Team and workplace integration


• Training on relevant systems and software


• Comprehensive product and service training


• Customer management via phone, email and chat


• Practical training and independent application of acquired knowledge

Successful completion of the training leads to the employment contract.

WORKING CONDITIONS

Location: Porto, Portugal
Work model: On-site
Start date: 6 October
Working hours: 40 hours per week
Daily schedule: 8 working hours + 1-hour lunch break
Contract: Initial fixed-term arrangement with an expected duration of 12 months, extendable for another 12 months
Long-term progression: Permanent contract after 2 years, subject to the applicable conditions

ADDITIONAL BENEFITS

• Meal allowance via prepaid meal card


• Holiday and Christmas allowances paid according to Portuguese employment regulations


• Private health and dental insurance after signing the employment contract, subject to eligibility


• 22 days of annual leave in accordance with Portuguese law

WHAT WE'RE LOOKING FOR

• Strong communication and interpersonal skills


• Customer-oriented approach


• Comfortable speaking with customers by phone


• Confidence presenting products and services


• Ability to understand customer needs and communicate solutions


• Professional and positive communication style


• Ability to work effectively in a structured, target-oriented environment


• Previous customer service or sales experience is an advantage