Order Management Specialist – German speaker

MAN Global Business Services Portugal; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance for you and your fam

Life insurance

Birthday and Christmas Eve off

Job summary

MAN Global Business Services Portugal is seeking an Order Management Specialist to manage end-to-end order processes in SAP, coordinating with Sales, Logistics, and Finance to ensure accurate entry, timely processing, and customer satisfaction.

You will act as the primary contact for customers and dealers, handling inquiries in German and English, ensuring compliance with pricing policies and commercial terms while driving process improvements in a dynamic international environment.

Qualifications

• Completed studies with business background or commercial training or a comparable qualification.

Responsibilities

• Oversee end-to-end order management process in SAP with accuracy.
• Validate and process orders, confirm and follow up with customers and dealers.
• Coordinate delivery schedules and ensure on-time delivery.
• Maintain master data and support invoicing readiness across teams.
• Be the primary contact for customers, dealers, and internal stakeholders, resolving issues.
• Ensure orders comply with pricing policies and commercial terms; resolve discrepancies.
• Collaborate with Sales, Logistics, Finance and Customer Service to fulfill orders.
• Maintain data quality and internal controls; identify process improvements.

Skills

German fluency

English fluency

Stakeholder management

Attention to detail

Organizational skills

Multi-priority management

Independent work style

Structured collaboration

Communication skills

Team orientation

Education

Business background or commercial training

Tools

MS Office

Excel

ERP systems (SAP)

Job description

Ready to make an impact in the world of order management?

Join our Global Business Services team and play a key role in ensuring quality and efficiency across our worldwide customer operations organization.

Your role:

The Order Management Specialist is responsible for managing the order market, ensuring accurate order entry, timely processing, and effective coordination with internal stakeholders and in some cases directly the customers. The role plays a key part in ensuring customer satisfaction and smooth execution of the Order to Cash process.

As part of the Order Management team, you’ll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic, international environment.

What you can look forward to:

In the Order Management area, you will contribute to ensuring a smooth, transparent, and customer focused experience across company’s global sales and customer solutions organization. Our teams work at the intersection of customer service, digitalization, and operational excellence, ensuring that the order management processes are executed accurately, efficiently, and in compliance with corporate standards. By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient customer operations worldwide. Your contribution will strengthen the company’s operational excellence across the order-to-delivery process and enhance the overall customer experience.

Key Responsibilities

• Oversee the end-to-end order management process:
• Order entry and validation in SAP
• Order confirmation and follow-up
• Delivery schedule coordination and monitoring
• Process, validate, and maintain customer orders in SAP, ensuring data accuracy and compliance with commercial requirements.
• Be the primary point of contact customers, dealers, and internal stakeholders, providing professional support and issue resolution.
• Ensure orders complied with pricing policies, contractual agreements, and commercial terms and conditions.
• Clarify technical, scheduling, and commercial discrepancies
• Monitor order backlog, delivery performance, and order status to ensure on-time processing and delivery commitments.
• Support invoicing readiness by maintaining accurate master data and ensuring order integrity throughout the process.
• Process incoming invoices: goods receipt postings
• Manage customer and sales team inquiries via email and telephone in German and English, ensuring prompt and effective communication
• Collaborate closely with Sales, Logistics, Manufacturer, Finance, and Customer Service teams to ensure seamless order fulfillment and customer satisfaction.
• Maintain high standards of data quality and ensure compliance with internal controls
• Identify and implement process improvement initiatives to enhance operational efficiency and order accuracy.

Key Performance Indicators (KPI’s)

• Order processing cycle time
• Order accuracy rate

Required Qualifications and Skills

• Completed studies with business background or commercial training or a comparable qualification
• Experience in B2B order management, ideally in the automotive sector
• Knowledge of logistics or supply chain processes
• MS Office with Excel skills, understanding of ERP systems (SAP or similar)
• Fluent in oral and written German to present complex issues.
• Good level in oral and written English language.
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and stakeholder management skills
• Independent, structured and cooperative way of working
• 3-5 years work experience expected
• Be part of building a new team
• Work in an international, multicultural environment with exposure to global teams
• Influence on how processes are designed and executed globally
• Grow your career in a modern service organization focused on people, innovation, and agility

What we offer

• Permanent contract
• Health insurance for you and your family (no extra cost)
• Life insurance
• Birthday and Christmas Eve off
• A modern, people-centric culture focused on development, wellbeing and collaboration