Order Management Team Lead - German

Randstad Portugal; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work

Health insurance

Life insurance

Meal allowance

Birthday off

Job summary

Randstad Portugal is seeking a proactive Order Management Team Lead within our Global Business Services to ensure end-to-end order processing and KPI tracking across worldwide customer operations.

You will coach the team, partner with SAP/ERP systems, and coordinate with internal and external stakeholders to design scalable processes in an international, people-centered culture. Hybrid work and competitive benefits are offered.

Qualifications

• Experience leading an Order Management team or similar.
• Familiarity with Order-to-Cash processes and KPIs.
• Strong stakeholder management and process-improvement mindset.
• Proficiency with SAP or other ERP systems.

Responsibilities

• Lead and support an Order Management team to ensure end-to-end order processing.
• Manage team performance, KPIs, and service quality across global operations.
• Coach and develop team members and act as a liaison between business and operations.

Skills

Order Management

O2C

Supply Chain

Team Leadership

Stakeholder Management

SAP

Tools

SAP

ERP systems

Job description

Ready to make an impact in the world of order management?
Join our Global Business Services team and play a key role in ensuring quality and efficiency across our worldwide customer operations organization.

responsabilidades chave

Your role:

• Leading and supporting an Order Management team, ensuring the smooth execution of end-to-end order management activities.
• Key responsibilities include managing team performance and KPIs, driving process improvements, supporting daily operations, coordinating with internal and external stakeholders, and ensuring a high level of service quality and customer satisfaction.
• You will also play an important role in coaching and developing team members while acting as a key contact point between the business and operational teams.

competências

Required Qualifications and Skills
Order Management, O2C, Supply Chain, or similar operational environments, ideally with previous team leadership or people management experience.

Knowledge of SAP or other ERP systems and strong stakeholder management skills are highly valued. Fluency in German and a good level of English are required.

principais benefícios

Why join us?

• Be part of building a new GBS hub.
• Work in an international, multicultural environment with exposure to global teams.
• Influence on how processes are designed and executed globally.
• Grow your career in a modern service organization focused on people, innovation, and agility.

What we offer

• Permanent contract.
• Mobile work model (2-3 days home office per week).
• Health insurance for you and your family (no extra cost).
• Life insurance.
• Meal allowance.
• Birthday, Christmas Eve and New Year's Eve off.
• A modern, people-centric culture focused on development, wellbeing and collaboration.