Order Desk Analyst - English

Capgemini Engineering; Lisboa; Hybrid; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Health and life insurance

Referral program with bonuses for tal­

Great office locations

Job summary

Capgemini Engineering in Lisbon is hiring to support the repair/replacement workflow for non-functional parts and act as the main contact for end customers within the RMA process. You will provide information and assistance on standard services and the service catalog, ensuring lifecycle deadlines are met.

Initial training will be provided; the role requires at least B2 English, good communication, and readiness for hybrid work, on-call duties, and shifts.

Qualifications

• Proficiency using Microsoft Excel.
• At least B2 level in English.
• Strong communication skills.
• Sense of responsibility, pro-activity and dynamism.

Responsibilities

• Provide customer support in repair/replacement process management of non-functional parts.
• Act as the end customers point of contact to support and manage the RMA process.
• Provide information, and assistance to end customers regarding standard services and service catalog offerings.
• Ensure that the RMA lifecycle occurs according to the defined process and deadlines for repair/replacement of parts are met.

Skills

Microsoft Excel

English language (B2)

Communication skills

Sense of responsibility

Pro-activity

Dynamism

Job description

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Provide customer support in repair/replacement process management of non-functional parts.
• Act as the end customers point of contact to support and manage the RMA process.
• Provide information, and assistance to end customers regarding standard services and service catalog offerings.
• Ensure that the RMA lifecycle occurs according to the defined process and ensure that deadlines for repair/replacement of parts are met.

Initial training will be provided.

YOUR PROFILE

• At least B2 level at English language.
• Sense of responsibility, pro-activity and dynamism.
• Proficiency using Microsoft Excel
• Good communication Skills
• Availability for Hybrid work
• Availability for oncall
• Availability for shifts

What You'll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries.