Order Desk Analyst - English

Capgemini; Lisboa; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health and life insurance

Referral bonuses

Training programs

Great office locations

Job summary

Capgemini is seeking a customer support specialist to manage the RMA process for non-functional parts. You will be the main point of contact for end customers, providing information on standard services and ensuring deadlines are met.

Initial training will be provided, with hybrid work availability and on-call shifts. The role requires English at least at B2 level, proactive communication, and proficiency with Microsoft Excel.

Qualifications

• At least B2 level English language.
• Proactivity and dynamism are essential.
• Proficient in Microsoft Excel and good communication skills.

Responsibilities

• Provide customer support in repair/replacement process management of non-functional parts.
• Act as end customers' point of contact to support and manage the RMA process.
• Provide information and assistance to end customers regarding standard services and service catalog offerings.
• Ensure the RMA lifecycle follows the defined process and deadlines are met.
• Initial training will be provided.

Skills

English B2

Communication

Proactivity

Tools

Microsoft Excel

Job description

CAPGEMINI ENGINEERINGAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.YOUR ROLEProvide customer support in repair/replacement process management of non-functional parts.Act as the end customers point of contact to support and manage the RMA process.Provide information, and assistance to end customers regarding standard services and service catalog offerings.Ensure that the RMA lifecycle occurs according to the defined process and ensure that deadlines for repair/replacement of parts are met.Initial training will be provided.YOUR PROFILEAt least B2 level at English language.Sense of responsibility, pro-activity and dynamism.Proficiency using Microsoft ExcelGood communication SkillsAvailability for Hybrid workAvailability for oncallAvailability for shiftsWHAT YOU’LL LOVE ABOUT WORKING HEREJoin a multicultural and inclusive team environment.Enjoy a supportive atmosphere promoting work-life balance.Engage in exciting national and international projects.Hybrid work.Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.Training and certifications programs.Health and life insurance.Referral program with bonuses for talent recommendations.Great office locations.ABOUT CAPGEMINICapgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries.